Shipping & Returns
Dispatch & Delivery
Monday to friday
Orders made Monday to Friday before 12pm each day will be dispatched the same day. Delivery arrival depends on the shipping level you choose (Standard or Next Day).
If you order by 12pm on a Friday and choose next day delivery, you'll receive your order on Saturday.
If you order after 12pm on the Friday, next day delivery will arrive on the Monday.
Orders aren't processed on Saturday or Sunday, and deliveries aren't made on Sundays. Everyone needs their rest, after all!
Any orders placed at the weekend will be processed on Monday.
Refunds & Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how the return will be initiated. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
1. DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.