Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
• For hygiene and safety reasons, we are unable to accept returns of opened pet food, supplements, treats, grooming products, or any used items unless they are defective or incorrect.

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

• Once your return is approved and received, refunds will be processed to the original payment method within 7–14 business days.
• Original shipping fees are non-refundable unless the return is due to our error.

To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how the return will be initiated. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.